Terms & Conditions
PURCHASING FROM US
Ordering at RB online is fast and secure. To place and order just follow the steps on-line Payment Sense ensures that your payment is handled in an easy, safe and secure manner. After every transaction completed you will receive a confirmation email with a reference number relating to your order. Please keep this safe in case you have a query.
Your card will be debited on completion of checkout. We accept:
- Visa Debit
- Visa Electron
We do not accept American Express. Payments can also be made using the Paypal option. The items on this website are for you to purchase by placing an order with the company. The company has the right to refuse orders and no contract will subsist between you and the company unless and until the company accepts you order via email, and dispatched the item or items to you.
All items are subject to availability. If the company does not supply the items to you for any reason, the company will not charge you for these items, and will refund back any money already paid for these items. The company will not be held responsible for compensating you for any other losses that you may suffer if the company does not supply the items.
We have made every effort to display as accurately as possible the colours of our products that appear online. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
PRICING & YOUR RIGHT TO CANCEL
The prices for the items are as indicated on the website and these prices include applicable sales tax and duty. The cost of any order must be paid in full upfront by you the consumer using a credit/debit card or Paypal to the company. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods you will receive a full refund.
Due to circumstances beyond our control, prices may have to be altered up or down. If for this and any other reason the items are not acceptable, the company must be notified in writing using our online Returns Form and the item(s) may be returned for a full refund on your debit/credit card or Paypal account. The item(s) must be returned within 14 days (including weekends) of the cancellation with the original documentation and packaging as well as being in a new condition. This does not affect your statutory rights.
The company’s liability in respect of any defective items is limited to their replacement and their cost of return. The company will not be held liable for the loss in transit of any returned items. We advise you to ensure that items are adequately insured during any return journey. We would also advise you to use a courier or special delivery postal service if you are unable to deliver the items personally.
INCORRECT OR UNSUITABLE GOODS
It is the responsibility of you the customer to inspect the items upon receipt. The company will not be held liable for the loss or damage during transit unless you notify the company of the nature of the damage within 7 days of the delivery date.
There will be no refund or exchange for damage cause by accident, neglect or misuse. We reserve the right to credit the customer with the value of lost or damaged products at our sole discretion.
If you are not completely satisfied with the purchase you made via our website, please return the item or items to be received by us in their original condition. We will only issue a refund for items received by us within 14 days of despatch from our warehouse. Returned items should be unworn, unwashed, in sellable condition, and with all RB Online garment tags still attached. If items received by us show signs of being worn, washed, used, or are in an otherwise unsellable condition, a refund will not be issued and the item(s) will be returned.
At RB Online we take the security of our website and your data extremely seriously. RB Online does not capture and store any personal information about individuals who access this website.
COPYRIGHT & TRADEMARK
This Site is owned by Ruffles Bexley Ltd. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of or its licensees, content providers or technology providers. All rights reserved.