Returns Policy

Refundable Items

If you are not completely satisfied with your internet purchase, please return the item(s) to be received in their original condition*, in line with our returns period.  All items are refundable/exchangable when returned within 14 days from date shipped.

* Returned items should be unworn, unwashed, in sellable condition with tags attached.  If items received by us shown signs of being worn, washed, used, or are in an otherwise sellable condition, a refund will not be issued and the item(s) will be returned to you.

When returning any item(s) please allow 28 days from the day the parcel is despatched for your refund to be processed.

Non Returnable Items

Any items that have been worn, label removed, or has any makeup , deodorant or perfume marks.

Faulty Items

We strive to ensure that garments reach you in excellent condition.  However, if you do find that you have received a faulty garment, or the wrong item has been sent to you please contact customer services sales@rufflesbexley.com.  

Returning Items by Post

If you wish to return an item, please see our returns guidelines below.

RBONLINE.COM

Storage King Dartford
599-613 Princes Road
Office 27
Dartford
DA2 6HH

Please enclose a copy of invoice for our reference when returning an item to speed up the refund process.

The item is your responsibility until it reaches us.  For your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods, and obtain a proof of delivery certificate from the Post Office.  The cost of returning the item to us is your responsibility.

Returns that are posted back to us with no postage cost / incorrect postage cost paid may be subject to a processing delay and a refund deduction equal to the amount paid by us to receive the return.

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